Privacy Policy


Solace House Canada is entrusted with information that is of a private and confidential nature. To comply with all privacy legislation*, it is crucial that Solace House Canada maintains privacy and confidentiality and limits disclosure of such information. The high level of public support and respect that Solace House Canada receives results not only from recognition of its mission, but from the high degree of integrity, objectivity and professionalism of its board, members, employees and volunteers.



It is the policy of Solace House Canada to limit the disclosure of private information that could be detrimental to the best interests of Solace House Canada, its clients, board, employees, donors, members and volunteers. This policy is intended to enhance public confidence in the integrity of Solace House Canada, its board, employees and volunteers.



This policy applies to all clients, donors, board members, employees, and volunteers of Solace House Canada. We take the privacy of our clients, stakeholders and supporters very seriously and will not share this information with any third party unless we are required to by law or we deem necessary in order to protect a client or employee.



Private Information refers to information that, if disclosed without authorization, could be detrimental to the interests of clients of Solace House Canada, donors to Solace House Canada, individuals who work with or volunteer with Solace House Canada or Solace House Canada itself. Private information includes but is not limited to information which would identify a person or organization. This includes name, address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history.


Acknowledgment of Privacy

All identifying information given to Solace House Canada is considered to be private and covered by the scope of this policy. Express permission needs to be given to share any part of identifying information unless we are required to by law or we deem necessary in order to protect a client or employee.


Handling of Private Information

Individuals employed by or engaged with Solace House Canada may, through the normal day-to-day provision of services, be entrusted with private information. Individuals are responsible for ensuring the privacy of confidential information and for exercising discretion in the handling of such information. Everyone employed and engaged with Solace House Canada is required to sign and abide by the directives of our Confidentiality Policy.

All private information is stored in accordance with all relevant laws*, ensuring that is properly collected, used only for the purposes for which it is collected, and is disposed of in a safe and timely manner when no longer required.

Any individual or organization can request that Solace House Canada amend, alter or dispose of their private information at any time.


Purpose of Collecting Private Information  

Private information is collected by Solace House Canada in order to efficiently run our service. To inform our clinical development, to aide our planning and organization and to inform our stakeholders and supporters of progress. It is never shared with third parties and will never be sold.

The purpose of collecting this information is but not limited to:

  1. Communicating and updating with our stakeholders, supporters and volunteers about the progress of Solace House Canada.
  2. Inviting stakeholders, volunteers and supporters to events.
  3. Administering donations, grants and sponsorship.
  4. Responding to information requests and suggestions.
  5. Thanking our donors, stakeholders, volunteers and supporters
  6. Providing clients with further supports and services.
  7. Support our volunteers and supporters.


When collecting your private information, we will:

  • Obtain personal information in accordance with all relevant laws*
  • Ask your consent to collect, use or disclose your personal information. Permission may be given orally, in writing or may be implied. Permission may be withdrawn at any stage, subject to legal, contractual restrictions and perceived risk to individual at that time.
  • Never sell your personal information.
  • Protect your information. Access to your personal information is restricted to Solace House Canada employees and a small number of volunteers who have all signed our Confidentiality Policy.



All questions regarding this policy or the privacy of information must be directed to the Executive Director, Diane Flanagan.

Further information can be found at and